Though it is an old maxim that ‘Customer is God’, I remember before my professional career it was the point of discussion between me and my big brother who was in business management team at a firm that provides coursework writing service. Delivering excellent customer service is one of the ways to retain existing customers by forming relationship with customer to fulfill their expectations and have comfort level with the organization. There are numbers of quotes from Leaders of business world that identify significance of customer services, have a quick look on them.
Henry Ford as father of Ford motor describes the significance of customer by saying employees are not paid salary from management, role of company is to handover the money that is actually received from customers as the result of successful delivery of services.
Jeff Bezos is CEO of Amazon.com highlighted the power of customers as promoter of words of mouth; he provided that boiling customer experience is the winning or losing situation for the company. If successfully executed, customers will share positive words with others and vice versa.
A great Research and understanding on customer services enabled me to provide some quick tips such as
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